Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS


Q: Do I need a referral?
A: This depends on your insurance plan. Most of the people we see have been referred by their primary care physician. Some people who have PPO insurance are self referred. In general we prefer that you have a primary care physician to whom we can forward our recommendations.  If you have an HMO, then a referral is required prior to scheduling an appointment. Please have your insurance card in hand when you call to make an appointment.

Q: Do I still need a primary care physician?
A: Yes. As specialist, we are trained to specifically diagnose and managed all areas of Endocrinology. We ask that you still see your primary care for all other areas of your health.

Q: Is there anything specific I need to bring to my appointment?
A: Yes, you will need to bring your insurance card, picture ID and completed patient forms on your appointment day for your initial visit and be completed prior to your appointment. 

We will need your most recent progress notes, labs and any radiology reports pertaining to your endocrine health. You should also bring your medications or at least a current list of your medications.  Please review and let the nurse or doctor know what medications need to be refilled.  If you are diabetic, make sure you bring your blood sugar log and/or glucose meter along with your list of medications.

Q: Do I need to pay my copay at time of visit?
A: Yes, copay, deductible, or coinsurance  or any pending balance will be collected at time of service prior to your visit. Please see our office policies for more details.

Q: I had lab work done, and I have not been called with my results. What do I do?
A: We will go over all your results in detail at your appointment. If no appointment is scheduled, please call us to make one. If you had labs done at your last appointment, please wait at least 7 days before you call us for results. If you had several tests done on the lab specimen, we will wait until all results are back before we review and notify the patients.

Q:  Can I reach my doctor after regular office hours? It is after work hours, how do I get a hold of my provider?
A:  Our doctors typically take their own call during the week and share calls with the other endocrinologists in the practice on weekends.  Your doctor or one of his associates will be available to take your call but would appreciate if you could please reserve after-hour calls for only urgent calls.  Calls should be reserved for endocrine related problems and if you have other urgent non-endocrine problems, please contact your primary physician.  If you are having a medical emergency please call 911.

Q: How do I get a refill on my medications?
A: We will only refill medications that were prescribed by our providers.   The most efficient way to get  your medication refills is when you come to your appointments and let your doctor know which medications needs to be refilled.

If you need refills in between your visits, you need to contact your pharmacy and ask them to notify us.  We will either fax your refill or send it electronically. It may take over 24 hours to get the fax and approval. We recommend starting that process at least 7 days before you prescription runs out. If a prior authorization is required by your insurance, it can delay your refill for more than 2 weeks, so please start the process early to avoid running out of medications .