Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS


Q: Do I need a referral?
A: This depends on your insurance plan. Most of the people we see have been referred by their primary care physician. Some people are self referred - if so, please fax your medical records when making your appointment.

Q: Do I still need a primary care physician?
A: Yes. As specialist, we are trained to specifically diagnose and managed all areas of Endocrinology. We ask that you still see your primary care for all other areas of your health.

Q: Is there anything specific I need to bring to my appointment?
A: Yes, you will need to bring your insurance card, picture ID and completed patient forms on your appointment day for your initial visit and be completed prior to your appointment. 

We will need your most recent progress notes, labs and any radiology reports pertaining to your endocrine health. You should also bring your medications or at least a current list of your medications.  If you are diabetic, make sure you bring your blood sugar log and/or glucose meter.

Q: Do I need to pay my copay at time of visit?
A: Yes. Please see our office policies for more details.

Q: I had lab work done, and I have not been called with my results. What do I do?
A: We will go over all your results in detail at your appointment. If no appointment is scheduled, please call us to make one.

Q:  Can I reach my doctor after regular office hours? It is after work hours, how do I get a hold of my provider?
A:  Your doctor or one of his associates will be available to take any urgent calls. If you are having a medical emergency please call 911.

Q: How do I get a refill on my medications?
A: We will refill medications prescribed by our providers.   The most efficient way to get  your medication refills is when you come to your appointments and let your doctor know which medications needs to be refilled.

If you need refills in between your visits, contact your pharmacy and ask them to notify us. We will either fax your refill or send it electronically. It may take over 24 hours to get the fax and approval. We recommend starting that process at least 7 days before you prescription runs out. If a prior authorization is required by your insurance, it can delay your refill for more than 2 weeks, so please start the process early to avoid running out of medications .